Shipping Policy
1. Processing Time
All items in our shop are made to order. Because every product is 3D printed after you place your order, we require time to produce your item before shipping it.
- Standard processing time: 3 to 7 business days
- Complex or custom orders may take 7 to 10 business days
Please note that processing time is separate from shipping time. Your order will be shipped once production is complete.
2. Shipping Methods
We ship using Canada Post and other trusted carriers. The shipping method used depends on your location and the size of your order.
We currently offer the following options:
- Standard Shipping (tracked)
- Expedited Shipping (where available)
Shipping costs are calculated at checkout based on your location and order weight.
3. Delivery Times
Estimated delivery times after your order has shipped:
- Within Canada: 3 to 8 business days
- United States: 5 to 12 business days
- International: 10 to 25 business days (depending on destination)
These are estimates only. Actual delivery times may vary due to customs, weather, or carrier delays. We are not responsible for delays caused by shipping carriers.
4. Shipping Costs
Shipping costs are calculated automatically at checkout based on your location and the total weight of your order. You will see the exact shipping cost before completing your purchase.
5. Order Tracking
All orders include tracking. Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
6. International Shipping
We do ship internationally. Please note the following:
- You are responsible for any customs duties, taxes, or import fees charged by your country
- Delivery times for international orders are longer and less predictable
- We are not responsible for packages held or delayed by customs
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund at our discretion.
Please note that once a package has been marked as delivered by the carrier, we are generally not responsible for lost packages.